If you are having problems with your queue manager network or WebSphere® MQ applications, use the techniques described to help you diagnose and solve the problems.
For an introduction to troubleshooting and support, see Troubleshooting overview.
There are some initial checks that you can make for your platform to help determine the causes of some common problems. See the appropriate topic for your platform:
For information about solving problems, see Dealing with problems.
For information about solving problems for WebSphere MQ Telemetry, see Troubleshooting for WebSphere MQ Telemetry.
For information about solving problems when you are using channel authentication records, see Troubleshooting channel authentication records.
Information that is produced by WebSphere MQ can help you to find and resolve problems. For more information, see the following topics:
For information about recovering after a problem, see Recovering after failure.
You can also read the general troubleshooting guidance in the following topics:
If a WebSphere MQ component or command has returned an error, and you want further information about a message written to the screen or the log, you can browse for details of the message, see Reason codes.